Sunrise Homes is committed to providing you the best warranty and customer service possible. All of our Customer Service Representatives are building professionals, ready to respond to your needs in a prompt, personal and reliable manner.
It is our policy to complete repairs and replacements within 30 days from the date your request is processed. At times, due to circumstances that are beyond our control, some repairs may take more than 30 days. Delays can be caused by inclement weather, homeowner scheduling conflicts, shortage of materials, back ordered parts from the manufacturers and labor problems. You Customer Service Representative will keep you informed of work scheduled for your home.
Please work to coordinate appointments with your representative or with the appropriate trade partners. They will attempt to schedule the repairs at your convenience during normal working hours and days. Our trade partners are available between 7:00 am and 4:00 pm, Monday through Friday. Sunrise Homes representative will not enter your home if no one is home or if children are present without adult supervision.
For regular (non-emergency) service situations, use the Request for Service form above. Fill out the form completely, including your lot number, name of development, address and work and home phone numbers along with area codes. Provide a brief description of the work requested and its location in your home.
Indicate the times and days that are most convenient for the work to be scheduled. Mail written requests for service to Sunrise Homes main office listed on the form or send to Matt Colbert (firstname.lastname@example.org).
When your request for service is processed, your Customer Service Representative will schedule an appointment to determine if the item or items are covered by the Sunrise Homes limited Warranty. If possible, defective items will be repaired or replaced at that time. If the work cannot be completed immediately, you will be notified of the date and approximate time that the work is scheduled for your home.